FAQ

What type of wax do you use for your candles?

I use all natural soy wax, with no additives or dyes.

Where does your wax come from?

All of my wax is sourced in the US, that is very important to me.

What kind of oils do you use in your candles?

I only buy fragrance oils that are made in the US, by fragrance oil companies that blend them specifically for use in candles, and that are paraben and phthalate free.

Why do you use soy versus other kinds of wax, like paraffin?

Soy wax is made from soy beans, which is a completely renewable resource grown in the US. it is environmentally friendly, biodegradable, burns cleaner, is non- toxic, carbon neutral,  completely natural, and burns cooler and longer. Most important to me, it is non -carcinogenic. It supports farmers and the farming industry, which is also important to me.

Is there lead in your wicks?

Never, ever. The wicks are 100 percent braided cotton, sourced in the US.

How long will your candles burn?

Burn time depends on the scent, and how you take care of the candle. If you keep the wick trimmed to ¼ inch, burn for 4-5 hours at a time, you can be assured that your candles will last 25-50 percent longer than a paraffin candle would. Each scent that I use is tested before it goes out to customers, So that I can test the time and also the hot throw- if I don’t like it, it doesn’t go out, and I give them away to friends and family. I have noticed that some scents burn a little faster than others, but they all stay in the range specified for the sizes that I make.

Where are your candles made?

I make every candle here at my home, in my candle studio. Every single one is hand poured, no two are the same.

Can I reuse the jars? 

Absolutely! Just use hot water and soap ( I specifically use  the classic blue dawn) to clean the jar out after you’ve gotten the wick stub and leftover wax out. I use a butter knife to get out the wax and wick stub first. You may or may not be able to recycle the jar, depending on where you live. A lot of my friends use them as crafty gift containers or in the bathroom, etc.

How do I take care of my candle?

Make sure that the wick is trimmed to ¼ inch before each lighting. On the initial lighting, make sure that you burn it long enough to get a complete melt pool all the way across the jar, about 3-4 hours.  This prevents tunneling. Try to burn only 4-5 hours at a time, then extinguish until it is cool again, then relight if you’d like to burn all day, like I do! Your scent will last longer and so will your candle. Keep your wick trimmed to avoid soot buildup and smoke. Stop burning it when you reach a ½ inch from the bottom of the jar, to avoid the glass shattering.

How strong are your candles?

Because I use soy, it does not have the same scent throw as other waxes. It fills the room nicely without being overwhelming. I also tend to use the minimal scent loads on the wax, mainly because I suffer from migraine headaches. I have been told numerous times that my candles smell wonderful without being overwhelming, and that is the best compliment I can receive. I also strive to stay away from overly pungent / sweet smells.

Do you offer returns?

I always want my customers to be happy with my candles. If the candle is just not burning correctly and you have taken the steps to burn it correctly, I will gladly replace it. I will not replace it just because you decide that you don’t like the scent. Please be very judicial when choosing. They are more of an investment, and not the cheapest item to ship.

Where do you ship? 

The US only.

Can I send a candle as a gift?

That would make my day! I would love to include a hand -written note, let me know when you order what you would like the note to say. I will make sure that there is no receipt included in the box.  

What shipping company do you use?

I use USPS & Fed Ex

Do you offer wholesale? 

I do offer my candles wholesale, you can find contact info on the home page. I do handpick where my candles are sold, on a case by case basis. Feel free to call or send an email!

Can I fill out a wish list so that my significant other or friend or family member can buy for me without worrying that I won’t like the scent (and I can get what I truly want)?

Yes! I am happy to make a list for customers for these reasons, also for weddings or baby showers. I’m working out how I am going to do that, stay tuned! For right now, send me an email and I will put your info into the wooden box that I use now. Sometimes simple is better!

My candle looks chalky on top. Is it ok?

Yes! It is called frosting, or bloom, and can happen from time to time due to temperature changes, a bit like what you see on chocolate sometimes. It will not affect the quality or the burning of the candle. I think it gives it a rustic look, which I like.

My candle looks wet on the sides of the jar. What is that about?

Temperature changes can cause the wax inside the vessel to shrink in areas, causing the parts still touching the sides to look wet. It does not change the quality or burn time of the candle, and is a common occurance with soy wax. You may find that the wax expands again and touches the sides again after warming up. They are made and stored in my candle studio, and it is colder out there. I'm currently designing the studio for year round temperature control for the future.

©2024Farm Girl Candle Company. All Rights Reserved. Privacy Policy | Terms & Conditions